WE ARE DELIVERING AGAIN – but Please read to the bottom
It would appear that Leicestershire wants to continue gardening during Lock Down in a Very Big Way and large numbers of you have been in touch with us recently.
Firstly a BIG BIG Thank you for getting in contact and secondly A HUGE apology if we have not managed to get back to you yet or if we have let you down. We were overwhelmed with orders and emails and as a small independent retail Nursery, are ￼not used to delivering at this level. We quickly discovered that we were not at all set up to deal with the volume of customers attempting to order with us by email, phone and FB messenger.
Now Obviously we would like to be open as normal, but Normal seems to have disappeared for the foreseeable future so we have taken a step back to take time to review how we can best serve our loyal customers but more than that - to help the NHS.
We have so far struggled with the amount of compost our customers want to buy for delivery versus the number of plants and of course it is the plants that are perishable not the compost! We have put together a list of products in order to speed up our processes and make the best use of our delivery slots and unfortunately at this time this list cannot be deviated from. We hope you will understand our dilemma and we will expand it as soon as we are able.
At this time we are only able to deliver to LE Post codes. We know we have customers from much further afield, and again we apologize. We will keep this under review if we find we are managing the volumes.
So – what to do If you would like to place an order.
You should email us on firstname.lastname@example.org using the heading ‘PRODUCTS FOR DELIVERY’. We will return your email attaching our product list for completion and it can be returned to us using the RETURN heading ‘ORDER FOR DELIVERY TO LE??? – Adding your post code. This bit is important!
There will be a small charge for deliveries and areas will be allocated fixed days where possible. Again in order to be efficient, please tell your local friends and neighbours that you are ordering from us and that there is a van coming your way.
Once we have called you to confirm your order, we should be able to give you an indication of which day to expect it. Obviously at this time our delivery will be ‘contactless’ in that we will drop your goods and not expect to see you or come near you, (or at all times keeping a generous 2m distance if we do see you). You will not be required to sign a delivery note etc.
We are unable to give details of a fixed time slot but hope to be able to fulfil your order within 7 days (hopefully less) but this will very much depend on levels of business.
Just to be clear - Once we have received your order and are ready to process it, we will ring YOU to confirm receipt, advise expected day of delivery AND take your payment details. PLEASE do not phone us as the most effective way for us to work at this time, is via email. We will NOT be able to answer requests via FACEBOOK MESSENGER or FACEBOOK COMMENTS and will not be checking our FB page.
We have greenhouses full of fabulous stock and it will look far better in your garden than on our Nursery.
We hope you will understand that we are doing our best to assist our customers and to be as helpful as possible at a very difficult time and in totally unprecedented circumstances.
We have temporarily suspended our delivery service due to very high demand. Please do not email or message through FB until we reopen this service. Thank you for the overwhelming support we have received so far and please bear with us at this terrible time and we will be back.